|Photo by JKönig|
Last week, my personal life threw a tantrum demanding my attention. My teen-aged daughter smashed my car into the garage. No alcohol was involved, thank God, but a cell phone was. From that point, the week was a random flurry of bad news.
My passport went astray. I pulled a hamstring muscle. One of my best friends called with horrific news that her cancer is inoperable. The crescendo was a call with my mother when, even across the miles, I could hear the fatalism in her frail voice. At 86, she’s had enough of life, she tells me.
The bright spot was getting my oil changed. No kidding. I use a local auto repair shop instead of a chain to have my oil changed because the twin brothers who run it seem invincible. It inspires me. Nothing seems to throw them. As they circled my car sizing up the dented door they told me it wasn’t a big repair. “You can fix it?” They nodded, “We’ll try.” I giggled with relief.
“Anything can be fixed,” said the younger brother. He asked me to leave the car and they’d try to bump it out. If I wasn’t satisfied, I didn’t have to pay. My heroes. I wanted to hug the guy right there and then, his greasy coveralls not withstanding.
I walked away with a new understanding of the power of being willing.
Nothing is perfect. People try and fail all the time. I do. But it shouldn’t cloud the value of the willingness to step up to hard tasks.
It’s my observation that the economy has made people timid to try new things. It’s part of what’s keeping us stuck. Are we fearing failure so much that we have lost sight of what it takes to cultivate success? I think so.
Give something a try. Be willing to fix something that’s vexing your customer, even if you’re not sure it’ll work. I’d like to argue that it is the willingness itself that will matter the most to them. Like my mechanics, you will radiate the reassuring energy that’s so scarce in these times.
Want to win business? Believe that “anything can be fixed.”